Frequently Asked

Sweet things to know before you order.

Most-asked questions from our customers across all three shops. Don't see what you're looking for? Call the shop closest to you.

How much is a dozen cupcakes?

A dozen of our daily flavors runs $57. Specialty or special-order flavors may differ — call the shop closest to you for a quote.

How do I place a custom order?

Call or email us directly with your event date, the occasion, and how many guests you're looking to feed. To guarantee your event date we recommend placing your order as soon as possible — and at least 48 hours in advance.

Do I need to pre-pay for orders?

For all pickup and delivery orders, we kindly request payment in advance. This can be done by invoice, over the phone, or in store.

Can I order a flavor that's not a flavor of the week?

With advance notice you're welcome to pre-order non-weekly flavors with the baked-batch minimum — typically 12 to 18 cupcakes depending on the flavor. Additional costs may apply.

Do you deliver?

We offer delivery and set-up services for special and large events such as weddings. Local delivery is also available for orders of one dozen or more if staffing permits. Delivery fees apply — call in advance to check availability.

Do you offer mini cupcakes?

Yes! Mini cupcakes are available by pre-order in quantities of two dozen minis per flavor. They start at $54 for 2 dozen of a single flavor. Call the shop directly for flavor options.

Do you offer allergen-friendly options?

We offer gluten-friendly cupcakes in store daily. We make every effort to keep them free from gluten, but please keep in mind we are not a gluten-free or nut-free facility and cross-contamination is possible.

How do I store my cupcakes?

Store at room temperature in an airtight container. If you'll be eating them more than 24 hours after purchase, we recommend freezing them — they'll keep for up to 14 days. Thaw at room temperature for 2–3 hours before serving.

Do you offer tastings?

We don't offer formal tastings since we serve 12 flavors daily in store. If there's a particular flavor you'd like to try, give the shop a call to find out when it'll be available.

🎉 Franchises available — bring Cupcake Heaven to your town. Inquire →